Frequently Asked Questions

About Reservation

    Q: When can I start the reservation?

A:
You can make reservation 6 months before. Please make reservation from this homepage, or call 0460-86-0810

    Q: Please tell me about reservation cancellation charge.

A:
Reservation cancellation will be charged:.
    If cancelled or modified up to 5 days before date of arrival, no fee will be charged.
    If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.
    ※When it depends on the inevitability such as a typhoon, the disaster, it is excluded.

    Q: Charge for children

A:
Age / Meal / Extra bed / Charge

    Primary schoolchild (6 years old ) /  100% of adult rates
    3 years old - 5 years old / with Meal / with Bed / 50% of adult rates
    3 years old - 5 years old /without Meal / without Bed / 2,160yen
    Under 3 years old / without Meal / without Bed / 2,160yen

Note: A child’s meal is provided with the meal menu for children.
When ordering the same meal menu as an adult, a charge is the same as an adult(100% of adult rates).

    Q: What other fee or tax is needed to stay?

A:
Hot spring water tax (150yen) is needed if you are over 13 years old.

    Q: When should the staying price pay?

A:
Basically, at the time of check-out.

    Q: Is there the plan of the room without meals?

A:
We have no such plan. All the plan are with dinner and breakfast.